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Exeter Rugby Club Terms & Conditions 2018/19

Age Qualifications

  • Babes in Arms – Under 2
  • Child – aged 2-10
  • Youth – aged 11-16
  • Babes in Arms and Child Tickets are not sold in Standing Terraces of the Stadium
  • All Under-16s must be accompanied by an adult.
  • Qualifying date for above is 1st July 2018 to 30th June 2019

Student Concessions

Proof of student ID will be asked for on booking, and on entry to the stadium, for all student ticket holders. Anyone not holding the correct identification will be required to upgrade their ticket to an adult ticket before being able to gain entry to the stadium

Cancellation of Tickets

Match tickets are strictly non-refundable and cannot be transferred to an alternative game.

Please note that fixture dates and times are subject to change - please be aware of this when booking tickets

E-Tickets

Tickets purchased online must be printed prior to arrival at the Stadium. Please ensure that your ticket is printed on A4 paper with the barcode clearly visible. Failure to print your e-ticket may result in a £5 admin fee for your ticket to be printed at the Ticket Office

2018/19 Season Tickets 

a)All prices are correct at time of going to the press.

b)Season Tickets are subject to the Rules, Regulations and Bye-laws of Exeter Rugby Club Ltd.

c)Exeter Rugby Club Ltd. Reserves the right to withdraw and/or cancel a season ticket as a result of misconduct in breach of the Rules, Regulations and Bye-laws referred to above.

d)Exeter Rugby Club Ltd. Also reserves the right to withdraw/or cancel a season ticket if all payments have not been received by the date specified by Exeter Rugby Club Ltd

e)Exeter Rugby Club Ltd. Reserves the right to change or withdraw any benefits offered at any time and without notice

f)Exeter Rugby Club reserves the right to withdraw any Season Ticket if required to do so by any relevant Sporting or Competition body.

g)All Season Tickets are offered subject to availability.

h)Season Tickets are non-refundable.

i)The Season Ticket must be used to gain access to home games by the authorised entry points.

j)Exeter Rugby Club cannot accept responsibility for lost or stolen cards or lanyards. All losses must be reported to the club immediately. A charge will be made for replacement of stolen or lost cards or lanyards.

k)Season Tickets allow the holder to gain entry to 11 home Premiership matches, 3 home European Pool matches, 2 home Premiership Cup Match & also Premiership Shield matches. Progression games are not included within the season ticket package.

l)If you forget your Season Ticket on match day, you will be required to visit the Ticket Office to have a match ticket printed for entry. Charges may apply.

m)Season Tickets are valid for all games as stated above. Priority will be given to Season Ticket Holders to purchase tickets for additional and other games not included in the Season Ticket package.

n)Season Ticket Holders are entitled to receive a 5% discount on all bar purchases on match days by showing their season ticket when making their purchase

o)Season Ticket Holders are entitled to receive a 10% discount on all full price Exeter Chiefs merchandise on production of their season ticket

p)You are required to adhere to directions and lawful instructions given by match day stewards at all times.

Monthly Payment Scheme

You may become a season ticket holder by paying for a season ticket at the price set out on our website in one full upfront payment. Alternatively, you can pay monthly at the price set out on our website via a monthly payment plan. Please note that if you choose to become a monthly member you are agreeing that you will continue to pay for the ticket and be a season ticket holder for a minimum of twelve months.

Please be aware, the purchase of all season tickets will be subject to availability. If you are not already a season ticket holder, you should try to purchase your season ticket for the upcoming season prior to the end of the then current season. However, depending on availability, we may still have season tickets available for the upcoming season following the end of the current season.

Renewals and new purchases for 2018/19 season tickets will be available from Monday, 9th April. If you have not renewed by Wednesday 2nd May 2018, your season ticket will be available for others to purchase.

  1. If tickets are purchased prior to Monday, 30th April, tickets will be paid for over 10 months, for people purchasing their tickets from 1st May the payment plan will be available over nine months and so on.
  2. The first instalment will be paid on purchase, and then the second taken on the 28th of the following month, and so on.
  3. To use the instalment facility, you must be 18 years old or over, and hold a valid credit/debit card. Parents or guardians may make an application for a membership to be used by a person aged under 18.
  4. If the season ticket holder:
    a) Fails to comply with any of the terms of this agreement; or
    b) Fails to pay Exeter Rugby Club Limited a monthly payment on or within 14 days of the due date for payment; or
    c) Fails to maintain a Credit/Debit Card instalment plan then and in such event the membership holder agrees to allow the club to debit a credit / debit card as provided by the seasonal member when purchasing. Should this transaction be blocked then the membership holder agrees that the membership card will be de-activated and the membership holder will return without demand the membership card(s) to the Club forthwith. The Club reserves the right to take whatever legal actions are necessary to affect the return of any membership card(s) not returned as agreed
  5. The season ticket holder will not without prior consent of the Club be entitled to use the season ticket card in the event of a default as described in clause 4 above.
  6. If following an event of a default as described in clause 4 the season ticket holder wishes to continue for the remainder of the current season, the holder shall pay forthwith to the Club the total of the remaining monthly payments which are unpaid.
  7. Following a default as described in clause 4 above, all instalment facilities will be withdrawn from the season ticket holder indefinitely.
  8. This agreement is personal to the season ticket holder and is not assignable by the season ticket holder.
  9. The club reserve the right to refuse members entry in to the monthly payment scheme

Loyalty Scheme

  • Season Ticket Holders are entitled to receive a 5% discount on all bar purchases on match days by showing their season ticket when making their purchase
  • Season Ticket Holders are entitled to receive a 10% discount on all full price Exeter Chiefs merchandise on production of their season ticket
  • Season Ticket Holders will be given priority to book their own season ticket seat / terrace place on home progression games for a limited time which will be set and advised by Exeter Rugby Club.

2018/19 Match Tickets Terms & Conditions

1. Tickets and Access to the Stadium

a) All prices are correct at time of going to press

b) A match ticket must be held in order to gain access to the stadium.

c) The match ticket must be used to gain access at the authorised entry points.

d) Match tickets are subject to the Rules, Regulations and Bye-laws of Exeter Rugby Club Ltd.

e) Exeter Rugby Club Ltd reserves the right to withdraw and/or cancel a match ticket as a result of misconduct in breach of the Rules, Regulations and Bye-laws referred to above.

f) Exeter Rugby Club Ltd reserves the right to withdraw and/or cancel a match ticket if all payments have not been received by the date specified by Exeter Rugby Club Ltd.

g) Exeter Rugby Club Ltd reserves the right to withdraw and/or cancel any match ticket if required to do so by any relevant Sporting or Competition body.

h) All match tickets are subject to availability

i) All match tickets are non-refundable

j) Tickets purchased online need to be downloaded and printed in e-ticket format. Should match tickets not be printed prior to arrival at the stadium, you will need to visit the ticket office for a printed ticket. Charges may apply.

k) Should a match be postponed, cancelled, or abandoned, any purchased match ticket will be valid for the rearranged fixture. No refunds will be offered.

l) You are required to adhere to directions and lawful instructions given by match-day stewards and staff at all times.

1905 Club Terms & Conditions

Tickets and Access to the Stadium

The general terms and conditions for season tickets apply to 1905 club season tickets.

You will be allocated a seat within the central section of the West Grandstand for all matches covered by the season ticket.

Your 1905 season ticket will be available for you for all 11 Premiership fixtures, 3 European Champions Cup pool fixtures, and 2 Premiership Cup Competition fixtures.

Off-Site parking and the use of the free shuttle bus service to and from the stadium will be available to you on match days.

It is essential that your 1905 season ticket is carried with you at all times on match-days, as you will not be able to gain entry to the stadium or other facilities without them.

If you fail to bring your season card(s) with you to the fixture, you will need to visit the Ticket Office for a reprinted ticket. Charges may apply.

The 1905 hospitality is located in the Estuary Suite. Access to the Estuary Suite will be available 3 hours prior to kick off, via the Main Reception where you will be welcomed by one of our team, who will issue you with your security band, and direct you to the top floor.

You will have priority to book your 1905 season ticket for any progression fixtures.

1905 Hospitality Package in the Estuary Suite

Exclusive use of the Estuary Suite at all matches as detailed in line with your 1905 season ticket.

Full four-course dining package at each match, covered by your 1905 season ticket.

Drinks package at each match, from arrival until the end of the match (the one final drink must be pre ordered at half time and will be waiting on your table when you return after the game).

Drinks available in the package are as follows; House wine, draught beers, soft drinks and house spirits (served as long drinks, with mixers only).

Only 1 drink per person will be served at any one time, due to our responsibilities relating to our ‘Premises License’.

Other beverages are available to purchase on the day but will be charged separately, as are not included in the 1905 package.

If we ever feel that any group or individual are behaving inappropriately, we will endeavour to resolve the situation but if necessary those individuals will be asked to leave the stadium.

Food will be available from 3 hours prior to kick off, with the final course being available in the Estuary suite post - match.

If you wish to open a bar tab post - match, you are welcome to do so by providing the bar person with a credit or debit card which will be held in a secure cabinet behind the bar for the duration and the tab must be settled prior to departure.

Business Gold Card Terms & Conditions

The general Terms and Conditions for Season Tickets apply to Business Gold Card Season Tickets.

Holders of Business Gold Card Season Ticket packages have the following Privileges:

Access to Gold Card Suite via the north entrance.

Use of the allocated seats in the West Grandstand for all matches covered by the Season Ticket.

Access on match days to the Gold Card Suite and the County Suite (Members Bar)

Discounts on all bar beverages purchased on match days with the authorised card being presented.

Right to book pre-match meal on match days in the Gold Card Suite (subject to availability)

Off-site free VIP parking and use of the free shuttle bus service to and from the stadium on match days.

Priority booking for progression matches not covered by the Season Ticket.

Right to apply for international tickets allocated to Exeter Rugby Club by the RFU.

One Membership of Exeter Rugby Club, giving rights accorded to Members as specified in the Rules of Exeter Rugby Club, for as long as the Gold Card package remains valid.

Gold Card Dining Terms and Conditions

1.Tickets and Access to the Stadium

a) You will use your Gold Card tickets as usual for access to the stadium and the seasonal terms and conditions apply.

b) The number of dining spaces you will be able to book will be equal to the number of Gold Cards you hold.

c) No refunds or amendments are permitted. This includes all bookings completed prior to a fixture date/kick off time being confirmed.

d) If you fail to bring your match tickets with you to the fixture, you will need to visit the Ticket Office for a reprinted ticket. Charges may apply.

e) It is essential that guests carry their match tickets with them at all times when moving around the stadium.

f) Access to the Exeter Suite is via the Gold Card Entrance at the North Turnstiles.

2. Hospitality in the Exeter Suite

a) A 2 course carvery will be available 2 ½ hours before kick-off for 1 ½ hours.

b) You are welcome to open a bar tab whilst entertaining your guests. To do this, a company credit or debit card must be held in a secure cabinet behind the bar for the duration and the tab must be settled prior to departure.

c) Your table will be cleared during the game, in preparation for the post-match bands.

d) As a licensed premise, we have a duty of care for all our customers. If we feel that any group or individual is behaving inappropriately, we will endeavour to engage with the organiser as soon as possible to resolve the situation. However, if anyone is considered to have had too much to drink and/or is being unruly, they will be asked to leave the stadium.

Corporate Hospitality Package Terms and Conditions


1. Tickets and Access to the Stadium

a) The general terms and conditions for match tickets apply to Corporate Hospitality packages, and can be found at www.exeterchiefs.co.uk/terms-conditions

b) You will be allocated a seat within the West Grandstand for your chosen fixture.

c) No refunds or amendments are permitted. This includes all bookings completed prior to a fixture date/kick off time being confirmed.

d) If you fail to bring your match tickets with you to the fixture, you will need to visit the Ticket Office for a reprinted ticket. Charges may apply.

e) It is essential that guests carry their match tickets with them at all times when moving around the stadium.

f) Access to the Exeter Suite is via the Gold Card Entrance at the North Turnstiles


2. Hospitality in the Exeter Suite

a) A 2 course carvery will be available 2 ½ hours before kick-off for 1 ½ hours, for your guests to enjoy.

b) You are welcome to open a bar tab whilst entertaining your guests. To do this, a company credit or debit card must be held in a secure cabinet behind the bar for the duration and the tab must be settled prior to departure.

c) Your table will be cleared during the game, in preparation for the post-match bands.

d) As a licensed premise, we have a duty of care for all our customers. If we feel that any group or individual is behaving inappropriately, we will endeavour to engage with the organiser as soon as possible to resolve the situation. However, if anyone is considered to have had too much to drink and/or is being unruly, they will be asked to leave the stadium. 

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