Exeter Chiefs FAQs
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FAQs
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Seasonal Memberships
I'm currently a Season Ticket Holder, do I have to do anything differently to renew my current seat as normal?
I am not sure if I want to renew my season ticket how long do I have to decide?
What’s the difference between Season Tickets and Seasonal Memberships?
What are the differences between the new memberships?
Do Seasonal Memberships automatically renew?
I would like a seat in the centre of the West Grandstands, am I able to move?
I would like a seat in the East Stand Centre, am I able to move?
Which bar will I get access to as a Heritage Member?
If I choose to get my tickets digitally, how will I prove I have a Seasonal Membership?
I want a seasonal membership, but I haven’t had one before. When can I purchase?
Does Seasonal Membership effect Debentures?
Renewals are at the same time as general sale – will I still get first refusal on my seat?
Is there early bird pricing this year?
I want to pay for my Seasonal Membership in instalments, how do I do this?
I want to pay for my Seasonal Membership in full is this possible?
When can I expect to receive my Season Ticket Card?
I currently have a season ticket for 25/26, what happens next?
I have a season ticket but I wish to change to a different membership. How do I do this?
Is there student pricing?
Is there pricing for children?
Can I use my customer credit when paying for my seasonal membership?
Why do the Direct Debit amounts change?
I’m already a Club Member, how is this different from Seasonal Memberships?
How do I add kid’s memberships for £10?
Are tickets to the women’s fixtures included this year?
How can I see my seasonal membership reservation?
The Terraces says prices are frozen, what does this mean?
Seasonal Memberships
Tickets
Why have the club introduced an app?
Why isn’t my season ticket showing in the app?
I’m worried the 4G at Sandy Park is not strong enough to download my tickets.
I have purchased 4 tickets, how do I transfer to my friends/family?
I have purchased tickets for my friends and placed them in their names, why is only mine showing on the app?
I have purchased tickets to a game in the future, why aren’t my tickets showing in the app?
I’m coming to the game with my partner and children, can I keep all tickets on my phone?
We are coming as a group, do we need to transfer tickets?
I am coming with someone who doesn’t own a smartphone. What do we do?
I haven’t received my registration code?
Why is my barcode/QR code not displaying in the app?
What do I do if I have transferred a ticket and they are now no longer able to come?
Can I screenshot or take a photo of my ticket and forward this onto a friend or family member?
I do not have a smart phone, how do I get my tickets?
Is there an away end?
How old do you have to be to get a ticket?
Tickets
Match days
Can I park at the stadium?
What food is available at the stadium?
Are there any activities for kids at the stadium?
How do I choose which stand to be in?
Are dogs allowed at the stadium?
Match days
Getting to Sandy Park
Can I park at Sandy Park
Can I park my motorbike at Sandy Park?
What's the nearest train station?
Which bus do I need to get?
Can I get a taxi to the stadium?
Can I drop someone off at the stadium on a match day by car?
Can I park at Sandy Park on a women's match day?
Getting to Sandy Park
Accessibility
Can I bring my guide/assistance dog?
Do you have anything to help with a hearing impairment?
Do personal assistants/carers need a ticket?
What accessible access is there to the stadium?
Accessibility