Sandy Park ticketing app
Your Guide to the App
WE ARE DELIGHTED TO INTRODUCE YOU TO THE BRAND NEW SANDY PARK TICKETING APP.
Downloading the App
The app, which has been created in conjunction with our ticketing partner Secutix, will serve as a ticket wallet, keeping all your Exeter Chiefs and Sandy Park tickets in one place. Sandy Park is constantly looking for ways to make your ticketing experience a more positive one, and with the introduction of the new ticketing app, we are certain that it's going to be a more streamlined experience than ever before.
The Sandy Park Ticketing App puts the ultimate digital ticket in your pocket, however it is important to note that this is only used to manage your tickets, all purchases must be completed on the TicketHub as normal.
Please download the app from the store on your mobile phone device. You can download at any time, however any tickets you purchase will only appear in the app approximately two weeks prior to the fixture.
Getting Started
The purchase of tickets takes place on the Chiefs TicketHub, and NOT on the Sandy Park Ticket app – the app serves only to store your tickets digitally.
Login to the app using the same email that you use for your Exeter Chiefs TicketHub account.
Verify your account using the 6-digit verification code sent to your email.
Complete your profile. The fields marked with * are mandatory.
Manage your tickets
You can find all your bought tickets in the app under “My Tickets”.
FINDING YOUR TICKET
If you scroll down on a ticket, you will find further information (such as match, stadium map, discount, area, block, row, seat number, entry information and ticket holder).
USING A TICKET
You can use the QR code at the top of the ticket to enter the stadium via the turnstiles. It will only be visible on the morning of the match day and once you have personalised the respective ticket.
PURCHASING A TICKET
The purchase of tickets takes place on the Chiefs TicketHub, and NOT on the Sandy Park Ticket app – the app serves only to store your tickets digitally.
Transfer your tickets
If you want to transfer your tickets, click the 'Send your tickets' button and choose the email address you want to send the ticket to.
The recipient of the ticket will then receive an email and will need to download and register for the Sandy Park Ticket app with the email which you used for the transfer, if they haven’t got the app already.
The ticket transfer will then appear in the recipients transfers section of the app. In order to accept the transfer, the recipient will need to click 'Download all tickets' on the pending ticket. Tickets must be accepted within 24 hours of them being sent.
We would recommend transferring tickets rather than sharing them all on one app, this should save you time at the turnstiles and make for a smoother entry to the stadium, however anyone with young children or guests without a smartphone can just be assigned their tickets all on one app.
We would suggest you complete any transfers prior to the match-day to ensure that there are no last minute issues.
WANT TO FIND OUT MORE?