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Accessibility at Sandy Park

Accessibility at Sandy Park - North Turnstiles

Exeter Rugby is committed to providing an inclusive and enjoyable experience at Sandy Park, accommodating spectators with any form of disability.

Getting to the Stadium – Additional Accessibility information

By Car

Free shuttle buses available from Exeter Business Park, Grenadier Road, Exeter (EX1 3UT) are accessible for wheelchairs.
Disabled parking at Pynes Hill (5 minutes from the stadium with all buses wheelchair accessible), is available for pre-booking via ticketing@exterchiefs.co.uk.
Please note each bus can only accommodate one wheelchair and whilst the buses run every few minutes, there may be a wait at busy times.
Please check with the driver for pickup location at the stadium and timings for return.
Limited accessible parking is available on site to blue badge qualifying season ticket holders. Annual allocations can be purchased at the start of the season with a waiting list in operation. Please contact accessibility@exeterchiefs.co.uk for further information.

Taxis

Please contact accessibility@exeterchiefs.co.uk if you have specific accessibility requirements.

By Train

Digby and Sowton Station

Ramp for train Access – Yes
Step free access coverage – Yes
Step free Category A - Step free access is available to the platform via a ramp & Bridge from the station car park.
Safety warning - Please be aware that this station has no tactile paving on the platform edge. Please take extra care when using this station.

Newcourt Station

Ramp for train Access – Yes
Step free access coverage – Yes
Step Free Category A station - This station has step free access to the platform
Route from Digby and Sowton station to stadium is wheelchair accessible. Please note there is stepped access between Newcourt Station to Old Rydon Lane

By Bus

All buses are wheelchair accessible, although only the Pynes Hill car park provides a shuttle bus that drops off outside the stadium gates. The others drop off outside the stadium and may require access via a curb.

Please note each bus can only accommodate one wheelchair and there may be a wait at busy times.

At the Stadium

Sandy Park offers wheelchair positions, carer seating, easy access seating, toilet provisions and Accessibility Stewards to enhance your visit.

There is provision for 58 spectators in wheelchairs at set locations around the stadium and seating is readily available for any helpers to sit close by.

Entry

West Grandstand Tickets – please enter via the NORTH TURNSTILES (to the left side of the stadium as viewed from the car park – small slope to seating area once through the turnstile).

All other Tickets – please enter via the SOUTH TURNSTILES (to the right side of the stadium as viewed from the car park - level access).

Both turnstiles have a specific Disabled and Carer turnstiles as indicated by signage above.

Accessibility Stewards will be available to assist.

Toilets and Catering

Wheelchair accessible toilets are available in the West Grandstand, to the rear of the East Grandstand (Radar key) and behind the North Terrace.
All bars and catering outlets are accessible, however, low level counters are not in use. Please ask an Accessibility Steward or member of staff for assistance if required.

Guide/Assistance Dogs

If a visually or hearing impaired spectator requires the assistance of a guide dog, the dog will be allowed access to the Ground. Other assistance dogs are permitted into the Ground only at the discretion of club officials depending on circumstances. Please contact us ( accessibility@exeterchiefs.co.uk) in advance of your visit.

Hearing Impairments

For those visitors with a hearing impairment, we do have Hearing Loops available. If you do require one of these please contact accessibility@exeterchiefs.co.uk in the week before the game so we can get this set up accordingly.

Personal Assistants

Where a disabled person’s condition requires attendance of a personal assistant, the Club will admit the personal assistant free of charge on receipt of supporting documentation. The Exeter Chiefs complimentary personal assistant ticket policy accepts the following forms of documentation:

Proof of entitlement of middle or higher rate of Disability Living Allowance – mobility or care component (DLA)
Proof of entitlement of enhanced rate of Personal Independence Payment (PIP)
Proof of entitlement of Severe Disablement Allowance

Please be advised:

We do not accept Blue/Orange badges as proof of disability
Due to current legislation, some proof of disability documentation is dated so it may be necessary for you to submit new documentation on request
A companion ticket is not eligible to gain entry to any of our events unless in attendance with a visitor who has purchased an accessible ticket

All accessible tickets must be purchased by emailing ticketing@exeterchiefs.co.uk