Terms & Conditions

Age Qualifications

  • Child – aged 2-10. Please note that child tickets are not sold in standing areas.
  • Youth – aged 11-16.
  • All under-16s must be accompanied by an adult.
  • Children under the age of 2 do not need a match ticket.

 

In the Standing Terrace areas (North Terrace, East Terrace, Ground area), there is a minimum height restriction of 1.3m (130cm/51inches). The requirement for ticket holders in the standing areas to be aged 11 applies. Those bringing children under the age of 11 to the terrace area may be refused access if there is no alternative seating to offer.

 

Full-time Student Concessions

Proof of full-time student ID will be asked for on booking, and on entry to the stadium, for all student ticket holders. Anyone not holding the correct identification will be required to upgrade their ticket to an adult ticket before being able to gain entry to the stadium. Please note, NUS cards are not accepted as a form of student identification.


2023/24 Match Tickets

  • All prices are correct at time of going to the press.
  • A Match Ticket must be held in order to gain access to the stadium.
  • The Match Ticket must be used to gain access at the authorised entry points.
  • Paper Tickets must be printed beforehand by logging into your account - there will be a £5 admin fee to reprint any forgotten tickets at the Ticket Office on the day. Mobile Tickets need to be downloaded in advance of attending the stadium to ensure they have maximum signal. On Android devices, your tickets will download as a PDF. These are better scanned sideways, but please leave the QR code the same size as displayed on your phone (no need to zoom in). On Apple devices, you can download your tickets directly to your Apple Wallet and scan as displayed on entry.

  • All Match Tickets are subject to availability.

  • All Match Tickets are strictly non-refundable and cannot be transferred to an alternative game. Please be aware when booking that fixture dates and times are subject to change.

  • Should a match be postponed, cancelled, or abandoned, any purchased Match Ticket will be valid for the rearranged fixture.

  • A Match Ticket is not to be sold for more than its face value and is only valid when presented complete.

  • Match Tickets are subject to the Rules, Regulations and Bye-laws of Exeter Rugby Club Ltd.

  • Exeter Rugby Club Ltd. Reserves the right to withdraw and/or cancel a Match Ticket as a result of misconduct in breach of the Rules, Regulations and Bye-laws referred to above.

  • Exeter Rugby Club Ltd. Reserves the right to withdraw and/or cancel a Match Ticket if required to do so by any relevant Sporting or Competition Body.

  • Exeter Rugby Club Ltd. Reserves the right to amend your seat/standing position at any time, even after the match has started, should this be deemed necessary for operational, safety or security reasons.

  • Ticket holders are required to adhere to directions and lawful instructions given by Match Day Stewards and Staff at all times.

 

2024/25 Season Tickets

  • All prices are correct at time of going to the press.
  • Those purchasing tickets that are for a specific age group (i.e child/youth) must be in that age group on 30th June 2025.
  • Season Tickets are subject to the Rules, Regulations and Bye-laws of Exeter Rugby Club Ltd.
  • Exeter Rugby Club Ltd. reserves the right to withdraw and/or cancel a season ticket as a result of misconduct in breach of the Rules, Regulations and Bye-laws referred to above.
  • Exeter Rugby Club Ltd. also reserves the right to withdraw/or cancel a season ticket if all payments have not been received by the date specified by Exeter Rugby Club Ltd
  • Exeter Rugby Club Ltd. reserves the right to change or withdraw any benefits offered at any time and without notice.
  • Exeter Rugby Club Ltd. reserve the right to move the location of any purchased season ticket at any time and without notice.
  • Exeter Rugby Club Ltd. reserves the right to withdraw any Season Ticket if required to do so by any relevant Sporting or Competition body.
  • All Season Tickets are offered subject to availability.
  • Season Tickets are non-refundable.
  • The Season Ticket must be used to gain access to home games by the authorised entry points.
  • Exeter Rugby Club cannot accept responsibility for lost or stolen cards or lanyards. All losses must be reported to the club immediately. A charge will be made for replacement of stolen or lost cards or lanyards.
  • Progression games are not included within the season ticket package.
  • If you forget your Season Ticket on match day, you will be required to visit the Ticket Office to have a match ticket printed for entry. Charges may apply.
  • Season Tickets are valid for all games as stated above. Priority will be given to Season Ticket Holders to purchase tickets for additional and other games not included in the Season Ticket package.
  • Season Ticket Holders are entitled to receive a 5% discount on all bar purchases on Exeter Chiefs match days by showing their season ticket when making their purchase.
  • Season Ticket Holders are entitled to receive a 10% discount on all full-price Exeter Chiefs merchandise on production of their Season Ticket.
  • You are required to adhere to directions and lawful instructions given by match day stewards at all times.

 

Monthly Payment Plan

You can choose to pay in full for your Season Ticket or via our Monthly Payment Plan by agreeing to pay over a series of monthly instalments.

If Season Tickets are purchased prior to the 14th March, the balance due will be split across 12 months. For supporters purchasing their Season Ticket from the 15th March, the Monthly Payment Plan will be available over 11 months and so on.

The first instalment will be taken on the 28th of the following month via Direct Debit, and the 28th of each month thereafter.

To qualify for the Monthly Payment Plan, you must be 18 years old or over, and hold a valid UK Bank Account. Parents or guardians may make an application for a Season Ticket to be used by a supporter under the age of 18. The club reserves the right to refuse access to the Monthly Payment Plan scheme on an individual basis.

The club maintains the right to cancel your Season Ticket if any of the following occur:

  • The Season Ticket Holder fails to comply with any of the terms of this agreement.

  • The Season Ticket Holder fails to maintain the monthly Direct Debit payments.

Any missed payments must be paid in full within 14 days of the due date. Should a payment not be received within 14 days, the club holds the right to cancel your Season Ticket and you are required to return your card to the club immediately. The club reserves the right to take any necessary legal action should the Season Ticket Card not be returned as required.

The Season Ticket Holder agrees that in the event their Season Ticket has to be cancelled, it may be resold on a game-by-game basis should they have outstanding payments up to 48 hours prior to a fixture.

This agreement is personal to the Season Ticket Holder and is not assignable by the Season Ticket Holder.


1905 Club

The general terms and conditions for Season Tickets apply to 1905 Club Season Tickets.

  • You will be allocated a seat within the central section of the West Grandstand for all matches covered by the Season Ticket.

  • Your 1905 Season Ticket will be available for you to all Exeter Chiefs home games in the regular season. Progression games are not included within the package.

  • Off-Site parking and the use of the free shuttle bus service to and from the stadium will be available to you on match days.

  • It is essential that your 1905 Season Ticket is carried with you at all times on match days, as you will not be able to gain entry to the stadium or other facilities without them.

  • If you fail to bring your Season Ticket Card with you to the fixture, you will need to visit the Ticket Office for a reprinted ticket. Charges may apply.


Business Gold Card

The general terms and conditions for Season Tickets apply to Business Gold Cards.

  • You must use your Tickets to access the stadium.

  • No refunds or amendments are permitted. This includes all bookings completed prior to a fixture date/kick-off time being confirmed.

  • If you fail to bring your Match Tickets with you to the fixture, you will need to visit the Ticket Office for a reprinted ticket. Charges may apply.

  • It is essential that guests carry their Match Tickets with them at all times when moving around the stadium.

  • Access to the Exeter Suite is via the Gold Card Entrance at the North Turnstiles.

  • The number of dining spaces you will be able to book will be equal to the number of Gold Cards you hold.

  • You are welcome to open a bar tab whilst entertaining your guests. To do this, a company credit or debit card must be held in a secure cabinet behind the bar for the duration and the tab must be settled prior to departure.

  • Your table will be cleared during the game in preparation for post-match entertainment.


Chiefs Suite Hospitality

The general terms and conditions for Match Tickets apply to Chiefs Suite Hospitality.

  • You will be allocated a seat within the West Grandstand for your chosen fixture.

  • No refunds or amendments are permitted. This includes all bookings completed prior to a fixture date/kick off time being confirmed.

  • If you fail to bring your Match Tickets with you to the fixture, you will need to visit the Ticket Office for a reprinted ticket. Charges may apply.

  • It is essential that guests carry their Match Tickets with them at all times when moving around the stadium.

  • Access to the Chiefs Suite is via Main Reception 3 hours prior to kick-off. 

  • You are welcome to open a bar tab whilst entertaining your guests. To do this, a company credit or debit card must be held in a secure cabinet behind the bar for the duration and the tab must be settled prior to departure.

  • Your table will be cleared during the game, in preparation for post-match entertainment.

  • As a licensed premise, we have a duty of care for all our customers. If we feel that any group or individual is behaving inappropriately, we will endeavour to engage with the organiser as soon as possible to resolve the situation. However, if anyone is considered to have had too much to drink and/or is being unruly, they will be asked to leave the stadium.


Exeter Suite Hospitality

The general terms and conditions for Match Tickets apply to Exeter Suite Hospitality.

  • You will be allocated a seat within the West Grandstand for your chosen fixture.

  • No refunds or amendments are permitted. This includes all bookings completed prior to a fixture date/kick off time being confirmed.

  • If you fail to bring your Match Tickets with you to the fixture, you will need to visit the Ticket Office for a reprinted ticket. Charges may apply.

  • It is essential that guests carry their Match Tickets with them at all times when moving around the stadium.

  • Access to the Exeter Suite is via the Gold Card Entrance at the North Turnstiles 3 hours prior to kick-off.

  • You are welcome to open a bar tab whilst entertaining your guests. To do this, a company credit or debit card must be held in a secure cabinet behind the bar for the duration and the tab must be settled prior to departure.

  • Your table will be cleared during the game, in preparation for post-match entertainment.

  • As a licensed premise, we have a duty of care for all our customers. If we feel that any group or individual is behaving inappropriately, we will endeavour to engage with the organiser as soon as possible to resolve the situation. However, if anyone is considered to have had too much to drink and/or is being unruly, they will be asked to leave the stadium.


Community Camps

  • All Community Camp Tickets are subject to availability.

  • All Community Camp Tickets are strictly non-refundable.

  • Should a camp be postponed, cancelled, or abandoned, any purchased ticket will be valid for the rearranged camp.

  • Community Camp Tickets are subject to the Rules, Regulations and Bye-laws of Exeter Rugby Club Ltd.

  • Exeter Rugby Club Ltd. Reserves the right to withdraw and/or cancel a Community Camp Ticket as a result of misconduct in breach of the Rules, Regulations and Bye-laws referred to above.

  • Participants are required to adhere to directions and lawful instructions given by Coaches and Staff at all times.

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